Changes to our Park Operations
Contactless Arrivals and Departures.
We will be running a contactless check in system and reception for the foreseeable future to ensure a safe and easy arrival and departure. Our Park Manager will contact you the week of your holiday to talk you through our check in procedure and to arrange payment of your security deposit.
All the information you need will be sent to you in a digital welcome pack prior to your arrival.
For the foreseeable future we will not be offering early check ins or late check outs from August. In line with Hoseasons' Safer Stays policy we have also moved our check in time to 5pm.
These changes will give us the extra time required to implement our new cleaning systems.
We will no longer be handling any cash on site, all payments will need to be made over the phone using a card. If you have any questions during your stay please feel free to call our onsite member of staff directly on: 01273 036851
Guests can enjoy freely walking around our park.
However we ask that everyone on site keeps a distance of 2m from anyone outside of their booking group. This includes any other guests and also staff.
Children on site must be accompanied at all times to ensure that they also adhere to the 2m social distancing policy.
Due to the current situation and in line with BHHPA Covid-19 guidelines we ask that guests do not invite any visitors outside of their booking to the park.
Please make sure that you and everyone in your booking party follows up to date hand hygiene advice during your stay with us at Swanborough Lakes.
For more information please visit:
Safer Stays Provider
We’re very proud to have been awarded the Safer Stays badge by Hoseasons for our safe working procedures and social distancing measures.
For more info on Hoseasons' Safer Stays
Please take a moment to visit their website:
Safer Stays Principles
Protection for cleaners: Appropriate PPE equipment and training for cleaning staff to enable them to work safely and to appropriate guidelines.
Cleaned and sanitised: Using anti-viral disinfectant for all surfaces and high touch areas.
Increased cleaning time: Allowing extra time for additional cleaning during changeover.
Removal of non-essential items: Temporarily remove items, which are more difficult to keep clean and hygienic.
Reassurance given: Information to explain extra cleaning practices and where possible, hand sanitiser available to use.
Managing and reporting cases: Government guidelines followed to report and manage any potential or confirmed infection cases.
Hot Tub care: Cleaned, sanitised and checked daily to industry standards.
Safer check-in: New ways to check you in, from the use of key safes through to distanced check-ins and protective screens (where appropriate) for high footfall areas such as receptions.
Safer check-out: New ways to check you out, from providing a drop box for your keys on check-out or allowing guests to leave them in the accommodation at the end of stay.
Hygiene: Where facilities are shared, making hand sanitisation stations available at the entrances of such facilities or for key areas and/or protective screens where a high level of interaction is likely.
Social distancing: For shared facilities and areas where numerous guests could be present at one time, signage on site and markers on the floor requiring guests to follow government guidelines with respect to social distancing whilst on holiday.
Adapting facilities: Where restaurants are closed, replacing them with takeaway service to provide dining options to guests whilst on site. Putting in place appropriate queuing or one way systems for any open facilities.
Sanitisation of high footfall areas: Regular and frequent cleaning and disinfecting of high footfall areas, surfaces and high touch components.
Our Cleaning Commitment
We use a professional cleaning company to clean all of our lodges and their work is carried out to a very high standard, ensuring that everything is thoroughly cleaned.
They are paying extra close attention to clean all contact points including:
TV remotes, switches, sockets, door handles and hard surfaces which are all cleaned with medical grade antibacterial spray.
Crockery, cutlery, and utensils are cleaned on an intensive high heat wash between guests.
Our cleaners are ensuring they deep clean all areas which are known to gather germs on top of our already very high standard of routine changeover clean.
All fabrics will be steam cleaned between stays.
For peace of mind, although we provide all bedding, crockery, utensils and cutlery, we are happy for guests to bring their own if desired.
For your safety and peace of mind we will be removing any non essential items from our Lodges.
Taken from the Centers for Disease Control and Prevention Website:
“Can the COVID-19 virus spread through pools and hot tubs?
There is no evidence that COVID-19 can be spread to humans through the use of pools and hot tubs. Proper operation, maintenance, and disinfection (e.g., with chlorine and bromine) of pools and hot tubs should remove or inactivate the virus that causes COVID-19.”
Our hot tub policy at Swanborough Lakes:
All of our hot tubs are tested for chemicals and adjusted accordingly daily.
Our hot tubs are emptied, cleaned and refilled between every check out and check in.
We use chlorine in all of our hot tubs and our staff members are fully trained in hot tub maintenance.
A member of staff will come round and check your hot tub every morning. They will make sure to thoroughly clean the clips on the hot tub lid afterwards.
Important information regarding Covid-19 symptoms and your stay.
If you or a member of your household are experiencing any of the Covid-19 symptoms then you MUST NOT travel to Swanborough Lakes.
The symptoms as stated by the UK government are as follows please DO NOT travel to Swanborough Lakes if you are experiencing any of the following:
The main symptoms of coronavirus are:
a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal
For more information about Covid-19 Symptoms and what to do if you are experiencing them please check out up the most to date UK Government and NHS advice:
If you or any of your party start to experience any of the Covid-19 symptoms during your stay please let us know immediately.
If you are sick with suspected coronavirus you will need to vacate your lodge with immediate effect.
You may not in ANY circumstances use your stay with us as an isolation or quarantine period if you or any of your household are experiencing any of the listed Coronavirus (Covid-19) symptoms.
To check the most up to date information from the UK Government regarding coronavirus (Covid-19) please check:
For further information regarding Hoseasons' terms and conditions during this time please visit their website: